NBC News · Cost of Denial
Texas AG investigates military healthcare contractor after NBC report
Cost of Denial follow-up — Texas Attorney General Ken Paxton opened an investigation into TriWest Healthcare Alliance, citing NBC News' reporting on wrongfully denied claims for military families.
Weeks after McLaughlin reported on military families facing wrongfully denied claims under TriWest Healthcare Alliance, Texas Attorney General Ken Paxton opened an investigation into the company — his office citing the NBC News reporting, including the case of a veteran who received relief only after the story aired.
Why it mattered
A state attorney general launched a consumer-protection investigation directly citing the reporting — the series' clearest accountability impact to date.
Related reporting
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Military families call out healthcare company
Cost of Denial segment on military families insured through TriWest who say the health-care company failed to deliver the coverage they were owed.
Watch report at NBC News → -
Cost of Denial — inside America's health-insurance denials
NBC News' ongoing investigation into health-insurance claim denials — Erin McLaughlin's reports for the series have followed patients fighting for doctor-recommended care and documented insurers' responses.
Read story at NBC News →