NBC News · Cost of Denial
Healthcare CEO apologizes for coverage problems
NBC Nightly News report in which a health-care chief executive apologizes to patients for coverage failures documented by the Cost of Denial investigation.
Erin McLaughlin’s report for NBC News’ Cost of Denial investigation. After the series documented families’ struggles to obtain covered care, the chief executive of the health-care company responsible apologized to patients on the record.
Why it mattered
A rare on-the-record executive apology produced directly in response to the investigation's findings.
Related reporting
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Cost of Denial — inside America's health-insurance denials
NBC News' ongoing investigation into health-insurance claim denials — Erin McLaughlin's reports for the series have followed patients fighting for doctor-recommended care and documented insurers' responses.
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Military families call out healthcare company
Cost of Denial segment on military families insured through TriWest who say the health-care company failed to deliver the coverage they were owed.
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